Troubleshooting
Get help with common issues and technical problems.
Common issues
Login and account problems
- I can't log in - Resolve login difficulties and password issues
- I'm not staying logged in - Fix session and authentication problems
Data and sync issues
- I see deleted tasks in my lists - Handle data synchronization problems
- Sync problems between devices
- Missing or duplicate items
Performance and technical issues
- Slow loading times
- Browser compatibility problems
- Mobile app crashes or freezing
- Keyboard shortcuts not working
Quick fixes
Clear browser cache: Often resolves display and loading issues
Check internet connection: Many sync problems are connectivity-related
Update your app: Ensure you're using the latest version
Try a different browser: Helps identify browser-specific issues
Getting help
Self-service resources
- Check this troubleshooting section for common solutions
- Review the Glossary for term definitions
- Consult the Quick Guide for basic usage help
Contact support
- Personalized Support - Get help from the Nirvana team
- Detailed problem descriptions help us help you faster
- Include device, browser, and operating system information when relevant
Before contacting support
- Try the obvious fixes: Refresh, restart app, check connection
- Check this documentation: Many questions are answered here
- Note the specifics: What exactly happened? When? What were you trying to do?
- Test reproduction: Can you make the problem happen again?
Getting faster help
The more details you provide about the issue, the faster our support team can help resolve it. Include screenshots when possible and describe the steps that led to the problem.